Q. What payment methods can I use?

A. Mainly accept Visa, Visa Electron, Master Card, Western Union，Maestro and Solo through PayPal.

Q.How to place an order?

A.Log yourself in first and choose the product what you want then add it to your cart.You may choose more items or check out at once.Choose your suitable payment method to finish your order.Easy shopping without any Custom Tax.

Q. How long does my order take to arrive?

A. It usually takes approx 5-7 business days to arrive at your door. (tracking number is provided for you). We normally send out the items within 24 hours upon receipt of payment.

Q. How can I keep tracking my order status?

A. Click “my account” at the top right corner of the page to view your order history. And the tracking number provided help you clear the shipping status.Any question, welcome to email us.

Q.What size should I order if I am in between sizes?

A.If you are in between sizes and we don't supplied products with that size it is recommended by the manufacturer that you size down to the next whole size. (For example:If you wear a size 8 and a half, you should order a size 8.) They may be snug at first,but the footwear will stretch a little as the fleece footbeds form to each individual foot.we also have a international size converstion chart

Q. Can I return my footwear for a refund if I change my mind?

A. We are pleased to exchange unworn/unsuitable footwear if it is returned in a re-saleable condition, with proof of purchase, within 7 days of receipt. Please get more information on our Delivery and Returns Policy.

Q. In which circumstance, we provide replacement?

A.If customer finds the item is not the same as actual picture or description. or there is something defect or broken with the item, we accept replacement. After you received goods and find defective items, you need to tell us within 3 days. Customers have to bear the shipping cost if you return the defective items to us

Q. I am looking for Christain louboutin goods that are not listed on your site,can you provide them?

A. In this case,Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory.

Q. What should I do if I haven't recieve my order in time?

A.Usually the delay won't happen. But if there is any significant of delay with your order we will contact you immediately.Once after your order is placed,we will keep touch with you. The shipment tracking number will help you clear where is your order now. Anyway,contact us if you have any questions.

Q. Why we can offer free shipping?

A.We have a long-term partnership with express company, so you can enjoy our free shipping policy,save your money indeed.

Q.What should I do if the shipment is lost or stolen?

A. It is unlikely in that case. But if we approve that your Goods disappears, we will resend you another for impenstate. But if the postal service delivers the shoes to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.

Q. Is my personal information safe?

A.Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.